Refund & Returns Policy

GoldieWink primarily sells digital products and services, so our refund policy is designed around digital delivery rather than physical returns. Last updated September 2026.

Digital products

Because digital products can be delivered or accessed immediately, purchases are generally final once the file, plugin, template, tool or other digital product has been delivered or made available to your account.

When we will review a refund request

We will review requests involving duplicate charges, an incorrect product delivered, a file or product that is materially defective and cannot be made to work as described after reasonable troubleshooting, or another clear billing error.

Change-of-mind purchases

We generally cannot offer refunds simply because you changed your mind, no longer need the product, purchased the wrong item without first asking a question, or decided not to use a digital product after it was delivered.

Compatibility

Before purchasing a WordPress product, please review any stated requirements. A refund may not be available when the issue is caused by unsupported hosting, an outdated or incompatible WordPress setup, a conflicting third-party product, or another environment outside the product’s stated requirements.

Website and setup services

Website builds, setup work and other services may involve time reserved specifically for your project. Any cancellation or refund terms for service work will follow the scope, product description, proposal or written agreement that applies to that service.

How to request help

If something is not working, please contact support before assuming a refund is needed. Many technical issues can be fixed quickly. Include your order number and a clear description of the problem.

Approved refunds

If a refund is approved, it will normally be returned to the original payment method. Processing time after approval depends on the payment provider and your financial institution.

No physical returns

GoldieWink’s current store focuses on digital products and services, so there is generally no physical item to mail back. If physical products are added in the future, this policy may be updated with separate return instructions.

Questions?

Visit the Support page with your order details and we will point you in the right direction.