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Frequently Asked
Questions

How do I download my purchase?

After your purchase is complete, your available downloads can be accessed from your account and order information.

How do I install a plugin or template?

Each product includes setup instructions. You can also use the tutorials and guides in the GoldieWink support center for step-by-step help.

Do I need a separate hosting account?

Hosting requirements depend on the product you're using. Check the individual product instructions for its specific requirements.

Can I use the products on multiple sites?

Usage depends on the license included with the individual product. Check its license information for the number of sites allowed.

What if I need a refund?

Please review the GoldieWink refund policy for eligibility and instructions for requesting help with an order.

What browsers are supported?

GoldieWink products are designed for current versions of major modern browsers unless a product specifies otherwise.

Do you offer support for customizations?

Product support covers help with the product itself. Custom development or design work may be handled separately depending on the request.

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We usually respond within 1 business day.

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